Returns & Cancellations
If you would like to cancel an order, please call us at (888)664-1123 or send us an email and we will give you a refund (minus 3%) if your order has not already been shipped. This 3% cancellation fee is charged by the credit card companies (Visa, Mastercard, etc.) We do not profit by it. This cancellation fee is to cover this expense.
If an order has already been shipped, we cannot cancel it but it can be returned for a refund. Please note, the following items cannot be cancelled even before shipment: All Concrete Statues, Statuary 24" and taller, 14Kt. Gold items, all Votive Stands, all Stations of the Cross sets, Gift Certificates, items that have already been engraved and any merchandise that was special ordered which is not ordinarily offered on the web site.
If you would like to return merchandise, please contact us within 7 days of receiving it and we will give you a Return Authorization Number along with instructions on how to return it. Once we receive the merchandise back from you we will refund you for the item(s). If your order had free shipping, there is a 15% restocking fee for the return.
Please note, the following items are not returnable: 14Kt. gold items, Gift Certificates, holy water, holy oil, engraved items, all nativity sets or pieces, all statues 24" and taller, all crucifixes 15" and taller, votive stands, all Stations of the Cross sets and any merchandise that was special ordered which is not ordinarily offered on the web site.
If a package is refused there will be a 25% restocking fee.
Back Ordered Items
If an item is back ordered, we are happy to offer a substitute or a full refund.
If you receive an item that is damaged, contact us within 3 business days and we will replace it with the identical product at no charge. Once we receive the damaged item back we will mail out an identical replacement.