Returns & Cancellations
If you would like to return merchandise, please Contact us within 14 calendar days of receiving it and we will give you a Return Authorization Number along with instructions on how to return it. Once we receive the merchandise back from you we will refund you for the item(s). If your item had free shipping, there is a 15% restocking fee for the return. We cannot reimburse for the original shipping charges or the shipping cost to send an order back to us.
Please note, the following items are not returnable: 14Kt. gold items, Gift Certificates, holy water, holy oil, engraved items, all nativity sets or pieces, all concrete (cement) statues, statuary 32" and taller, votive stands and all Stations of the Cross sets.
If a package is refused there will be a 25% restocking fee.
If you would like to cancel an order, please contact us and we will give you a full refund if your order has not already been shipped. If an order has already been shipped, we cannot cancel it but it can be returned for a refund. Please note, the following items cannot be cancelled even before shipment: All Concrete Statues, Statuary 32" and taller, 14Kt. Gold items, all Votive Stands, all Stations of the Cross sets and Gift Certificates.
Back Ordered Items
If an item is back ordered, we are happy to offer a substitute or a full refund.
If you receive an item that is damaged, contact us within 3 business days and we will replace it with the identical product at no charge. Once we receive the damaged item back we will mail out an identical replacement.